Resident Services Lead – Elevate Customer Experience & Team

Grainger plc, the UK’s largest listed residential landlord and a FTSE 250 company, is seeking a Resident Services Manager to lead on-site resident services and customer experience across its build-to-rent portfolio. You will oversee the Resident Services Associates, manage rotas, drive satisfaction, and collaborate with partners to deliver high-quality service for residents and communities.

This role offers a pivotal position within Grainger’s customer service strategy and requires strong

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