Hybrid Customer Correspondence Lead (Fixed-Term)

Mining Remediation Authority in Mansfield is seeking a Customer Correspondence Manager on a fixed-term contract to December 2027. You will lead handling of complex customer enquiries, complaints and stakeholder correspondence, untangling issues and delivering clear responses to build trust through excellent service.

You will work with colleagues across the organization to resolve issues, improve customer experience and help shape how we engage with the people and communities we serve.

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