Logistics Operations & Customer Experience Lead

Shift is a rapidly expanding marketplace transforming the logistics industry. As an Operations Executive in London, you will play a vital role in enhancing customer and driver experiences, handling queries by email and phone, and supporting real-time operations.

You’ll analyse feedback, identify trends, and work with internal teams to implement long-term improvements. A proactive mindset and ability to manage multiple priorities in a fast-paced environment are essential.

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