Retail Front-End Service Manager – Lead Customer Experience

B&M Retail Limited in Billingham is seeking a Customer Service Manager to lead the front-end team and deliver a fast, friendly shopping experience. You’ll own the customer journey from entry to exit and drive service standards across the store.

As a hands-on leader, you’ll coach staff, manage cash processes, handle customer queries, and work to meet KPIs while keeping queues moving. The role requires flexibility across days, evenings, and weekends.

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