Customer Experience & Digital Operations Lead

Pentland Brands in the United Kingdom seeks an eCommerce operations role focused on trading analysis, customer service escalation management, and CMS-driven site support. You will handle phone, live chat, and email inquiries, provide first-line technical help for the performance-tracking app, and collaborate on stock movements and promotions across multiple brands.

You’ll work within a hybrid setup, supporting merchandising, content updates, and user experience improvements to maximise sales and

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