Working Hours: 40 hrs – covering 0600-2200 Mon‑Fri / 0700-1800 Sat / 1200-1800 Sun. Approx 1 weekend/month.
Benefits: 25 days holidays plus bank holidays, health cash plan, discount shopping, gym membership, days out, learning & development opportunities, paid volunteering days, and many more.
Location: BBC Edinburgh.
Salary: £28,052 per annum.
About EMCOR UK
We revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day‑to‑day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, “One Data World,” we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising our impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net‑zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Responsibilities
- Co‑ordinate bookings for studios.
- Organise reception staff for out‑of‑hours meet and greets.
- Liaise with radio planning to ensure smooth running of studios.
- Liaise with production teams to ascertain any requirements needed by guests or interviewees.
- Allocate hot desks for visiting staff members.
- Raise work orders and follow financial processes/reporting requirements.
- Compile and issue building user guides.
- Work closely with the on‑site team to ensure successful operation of the reception area at all times.
- Ensure enquiries are completed to satisfaction and closed out within the appropriate timescale.
- Carry out proactive checks throughout the day on all aspects of the business.
- Undertake quality and KPI audits.
- Responsible for incident management reporting and implementing escalation procedures as required.
- Act as incident control officer/fire warden during a fire evacuation.
- Liaise with the client locally on a daily basis.
- Monitor and manage customer perception and satisfaction.
- Maintain first aid supplies for common areas.
- Assist BBC staff with minor office moves.
- Ensure waste management meets BBC/workplace targets.
- Serve as on‑site liaison between contractors and the permit office.
- Ensure site signage is current and compliant.
- Assist visitors, audience members, VIPs and the general public in using the reception space and site.
- Keep the reception diary up to date to ensure smooth running of the system.
- Maintain kitchen cleanliness and stock supplies.
Skills and Qualifications
- Good planning, organisational and communication skills, with excellent interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Flexible and an essential sense of teamwork.
- Excellent client relationship‑building skills.
- Methodical worker.
- Ability to work within a team but self‑motivated to work unsupervised when required.
- Ability to balance conflicting deadlines under pressure.
- Good health and safety knowledge.
- Self‑motivated, resourceful and resilient.
- Understanding of business and operational needs.
- IT literate.
Desirable Qualifications
- IOSH.
- First Aid certified.
- Fire precaution training.
Experience
- Finance systems.
- Fire warden duties.
- Switchboard systems.
Additional Benefits
- Industry‑leading maternity & paternity policies.
- Refer‑a‑friend scheme – worth £500 per referral.
- GEMS – internal recognition scheme with vouchers for Amazon and retail/dining.
- Extensive learning & development opportunities, including opportunities for progression.
- Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover.
- Bike‑to‑work scheme.
- Health cash plan – benefits covered include optical, physiotherapy and wellbeing.
- Dental scheme.
- Access to health assessments.
- Employee assistance programme – guidance and advice on personal, health, legal and financial queries.
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