Senior Complaints Case Officer – Hybrid (Leeds)

MAXIMUS in the United Kingdom seeks a Case Officer in Leeds to manage complaints through a three-stage process, delivering high-quality customer outcomes in line with Maximus values. The role is hybrid, requiring two days on-site at Quarry House, Leeds, and three days from home.

You will handle enquiries, record actions accurately, draft professional responses, and coordinate with healthcare professionals and administrative managers to ensure timely, compliant outcomes.

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