Head of Complaints & Customer Trust — AI-Enabled Ops

Zopa Bank seeks an experienced Head of Complaints to lead a high-impact, multi-product complaints function within our digitally-led bank. You will set direction, build controls, and shape AI-enabled transformation to ensure fair, compliant outcomes.

You’ll work across Product, Operations, Risk and Compliance, balancing innovation with rigorous customer outcomes while guiding a leadership team through change in a fast-growing fintech environment.

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