What a typical day looks like – A typical day for a Revenues Officer might involve managing a variety of tasks related to council tax & NNDR, including calculating and issuing bills, collecting and processing payments, and handling customer inquiries.
You may also be involved in recovering arrears, arranging legal action, and managing refunds. A significant portion of your day will involve communicating with residents and other parties regarding council tax matters.
Here’s a more detailed breakdown of a typical workday:
- Processing Bills and Notices
- Preparing and dispatching council tax bills, reminder notices, and summonses to residents
- Handling phone calls, web forms and emails from customers
- Managing Payment Arrangements
- Negotiating and setting up payment arrangements with residents who are struggling to pay their council tax
- Collecting and Processing Payments
- Ensuring the accurate recording and allocation of council tax payments
- Recovering Arrears
- Identifying and pursuing outstanding council tax debts through various methods, potentially including legal action
- Updating and maintaining accurate records of council tax liabilities and payments
- Monitoring the progress of cases and ensuring timely escalation to appropriate stages of recovery
- Contributing to the ongoing improvement of council tax administration processes
If you’re committed to delivering excellent customer service and want to play a vital role in supporting Newcastle’s residents, we’d love to hear from you. Join us and help make a real difference across our city.
If you are successful, we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.
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