Are you passionate about providing excellent customer service and enjoy working with high-quality products?
We’re working with a well-established premium brand based in Leeds City Centre, who are looking for a Customer Service Advisor to join their friendly and vibrant team.
This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems and providing a genuinely high level of service. You’ll be joining a busy Customer Service team, dealing with customers by email and telephone, working closely with internal departments to ensure everything runs smoothly.
The Role
As Customer Service Advisor, you will:
- Provide an excellent level of customer service in line with company standards
- Process customer orders accurately via telephone and email
- Respond to enquiries, resolve complaints and follow up on any issues
- Work closely with internal teams to resolve customer queries efficiently
- Provide customers with accurate product and service information
- Offer advice on product suitability and recommend suitable alternatives where required
- Set up and maintain new customer accounts, ensuring information is accurate
- Support other teams across the business when required
About You
We’re looking for someone who is:
- Experienced in a customer service role, ideally with around 2 years’ experience
- Confident communicating with customers over the phone and via email
- Professional, friendly and approachable
- Organised, reliable and able to manage a busy workload
- Calm and patient when handling queries or complaints
- Naturally solution-focused with a genuine desire to help customers
- Comfortable using standard office software and IT systems
- A good team player who can also work independently
- Switched-on, proactive and keen to learn
Previous experience working with products or within a premium/luxury customer environment would be beneficial, but attitude, communication and customer service skills are key.
What’s on Offer?
- 25 days’ holiday plus bank holidays, increasing with length of service
- Monday to Friday, 37.5 hours per week
- Leeds City Centre location
- Vibrant and welcoming working environment
- Local coffee shop discount
- Opportunity to work for an established premium brand
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