Customer Service Advisor – Council Contact Centre

Newcastle City Council’s Contact Centre in South Gosforth handles queries related to council services, including reporting repairs and assisting vulnerable customers. This is an office-based role requiring a calm, customer-focused approach and a positive attitude.

You will work in a supportive team, with clear guidance from your manager and structured training to develop confidence in your role. The post involves varied shifts, with training blocks and participation in regular team meetings.

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