Quality Manager
Contract Level: Permanent
Department / Location: Technical – Tandragee
Reports to: Technical Manager
Direct Reports: 6 x Quality Controllers
Decision Making Authority: As per Technical Manager
Job Summary / Job Purpose
Provide effective leadership and management of the Site quality to achieve site compliance with the Technical policies, procedure standards and specifications.
Key Accountabilities (Summary)
Product safety & quality
Management of QC team & their development
Key Responsibilities
Identify Quality system weaknesses and change as necessary to strengthen
Maintain and improve site work instructions and procedures ensuring BRC and relevant customer compliance
Manage the Non-Conformance database and ensure actions are addressed to the correct personnel, are relevant and closed out in a timely manner
Maintain and improve the site HACCP system ensuring food safety is not compromised
Prepare and report quality KPIs to ensure management and factory staff, including timely updating of the quality information boards
Ensure the site quality system, records and factory compliance is audit ready 24/07/365, including produce traceability and mass balance
Analyse non-conformance data for trends and set in place action plans to address
Co-ordinate various technical improvement projects
Ensure inspection and test equipment is accurate and maintained
Ensure root cause analysis and preventative measures are put in place for investigated complaints
Management of various Technical contractors
Order and maintain supply of quality consumables
Perform stand in duties for the site Technical Manager
Work with NPD to ensure that new product launch within the factory is a seamless process between NPD with the incorporation into the plant QMS ensuring QAS & mini spec documentation is available before launch
QA Manager need top deputise for the Technical Manager when external bodies are auditing the site
Drive CPMU reduction plans for site
Ensure compliance to test schedules including microbiological/chemical testing for site
Annual allergen validation studies
Complete Technical RAs as per schedule
Key Deliverables / Key Results Areas (KRAs) / Key Measures of Success
All external audits no critical or major NCs, <10 minor NCs
All internal audits to be completed as per the schedule and NCs to be closed out as per the timelines set
All customer complaints to be investigated fully within timelines set
All quality improvement plans to be instigated within timelines set
All CCP validations to be successfully completed as per the risk assessment timelines
Qualifications, Experience & IT Skills
Essential Requirements
Degree level minimum in a related discipline, e.g. Food Science, Quality Systems
Third Part & Internal Lead Auditor
Advanced Food Hygiene
BRC and major retailer audit experience
Pest Control
Continuous Improvement Use of quality tools
Leadership of a small team within an FMCG environment
Desirable Requirements
Experience of Quality System Auditing
HACCP Intermediate / Advanced
Behavioural Attributes / Capabilities / Skills
Essential Requirements
Positive, proactive, can do approach
High levels of energy and enthusiasm
Team player, both within the department and across the Group functions and sites
High degree of attention to detail
Good communicator, articulate
Commercially aware
Completer finisher
Desirable Requirements
Ambitious
Tenacious
Other Information
Hours of work
39 hours to meet the requirements of the job. Occasional requirement to stay late for audits and business requirements etc, occasional weekend cover and nights as per business requirements. Normal working Hours Mon-Thus 08:00-17:00 Fri 08:00-13:00
Travel Requirements
May be required to travel to other locations on occasion, therefore a current driving licence is required.
WHJS1_NI
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