Customer Success Manager
Kingston Upon Thames (Hybrid – 3 days) l up to £55’000
We’re supporting an established B2B marketing and technology business as it expands its Customer Success team.
Following a major partnership with a global SaaS brand, the business is looking for a Customer Success Manager to support corporate clients and help ensure they get real value from the platform and service.
This is a brilliant opportunity for someone who enjoys building strong customer relationships, managing a busy portfolio and joining a team at an exciting point of growth.
What’s in it for you?
- Join a growing Customer Success function with the support of an established, profitable business.
- Work on a high-profile partnership with a global SaaS brand.
- Own meaningful customer relationships and directly influence retention, adoption and client experience.
- Help shape processes and playbooks as the team grows.
- Work closely with senior commercial stakeholders in a collaborative environment.
What you’ll be doing
- Manage a portfolio of B2B corporate customers.
- Lead onboarding, training and ongoing customer-support conversations.
- Help clients understand how to get the most value from the product and service.
- Maintain a clear cadence of check-ins, touchpoints and account reviews.
- Identify risks, opportunities and customer needs early.
- Report on account health and activity to internal stakeholders.
- Work closely with commercial and partner teams to improve the customer journey.
What you need to be successful as a Customer Success Manager:
- Experience in Customer Success or client services or a customer-facing operational role.
- Confidence running video calls, onboarding sessions and platform walk-throughs.
- Strong organisation and the ability to manage multiple customer relationships at once.
- A proactive approach to spotting issues and helping customers get value.
- Experience in recruitment, HR, talent acquisition or a related environment is advantageous
The key is that you understand how businesses hire – or can quickly understand a customer’s people and hiring needs – and can communicate clearly, build trust and stay on top of a busy workload.
If you want to join a business at the start of an ambitious growth phase – where you can help build the customer experience rather than simply inherit a finished process – this could be a standout next move.
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