Director, AI Agent Architecture

Parloa is seeking a Manager, Agent Architecture to lead and grow the team responsible for transforming customer service with AI Agents. You will personally guide live engagements while hiring, coaching, and setting goals for Agent Architects to ensure high-quality, scalable conversational experiences.

You will align capacity with multiple concurrent projects, represent the team to Sales, Product, and Engineering, and drive best practices across all client engagements.

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