Front Office Team Leader: Elevate Guest Experience

Novotel London Brentford is seeking a proactive Front Office Team Leader to drive guest satisfaction and lead our front desk across a multi-hotel site. You will mentor the team, oversee daily operations, and ensure outstanding service at check-in/check-out while collaborating with other departments.

You will guide staff, uphold high standards of presentation in reception, and actively manage guest feedback to maintain a memorable stay.

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