Starting salary £27,000 depending on experience
·Full-time position, 36.5 hours per week
· Monday to Thursday 8.30-4.30
·No requirement to work on bank holidays
·20 days of annual leave
·Modern offices
·Access to an online training academy
·Opportunity for career progression within an employee-focused company
Responsibilities
- Process customer orders accurately and efficiently from receipt through to completion.
- Prepare and issue quotations, invoices, and other sales documentation.
- Respond to customer enquiries via phone and email, providing excellent customer service.
- Maintain and update CRM systems and sales records to ensure data accuracy.
- Produce regular sales reports and performance data for management.
- Coordinate deliveries and order fulfilment with suppliers, warehouse, and logistics teams.
- Support the sales team with administrative tasks and day-to-day office operations.
- Build and maintain positive relationships with customers and internal stakeholders.
- Assist in resolving customer issues, order discrepancies, and delivery queries.
Key Skills & Experience
- Strong proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
- Excellent customer service and relationship management skills.
- Strong organisational skills with exceptional attention to detail.
- Effective verbal and written communication skills.
- Experience using CRM and/or ERP systems.
- Ability to prioritise workload and manage multiple tasks effectively.
- Strong problem-solving skills and a proactive approach to work.
- Previous experience in a sales administration or office administration role preferred.
Job Summary
The Sales Office Administrator provides administrative support to the sales function, ensuring the accurate processing of customer orders, maintenance of customer records, preparation of sales documentation, and delivery of excellent customer service. The role requires strong organisational skills, attention to detail, and the ability to work effectively in a fast-paced environment
PMG COMPANY
UNIT 28, WHITEHALL INDUSTRIAL ESTATE
ROYAL WOOTTON BASSETT
SWINDON
SN4 7DB
Please contact: office@pmgcompanyonline.com
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