Customer Service Assistant

Working Arrangement: Hybrid, largely home-based with regular working from the Teddington office

Contract: Fixed-term, ending July 2027

Hours: Part-time, 21 hours per week

Overview

Our client, an international development charity, is seeking a Supporter Care Officer to provide high-quality customer service while maintaining accurate supporter data and coordinating resource orders.

Working as part of a front-line supporter team, you will respond to enquiries across phone, email and post, maintain supporter database records and help ensure orders are processed and delivered efficiently.

Responsibilities

• Respond professionally to supporter enquiries by phone, email and letter.
• Process database additions, deletions and amendments to maintain and improve data accuracy.
• Record supporter information accurately within the supporter database.
• Manage supporter resource orders and work with an external fulfilment provider to support timely delivery.
• Maintain high standards of speed, accuracy and customer service in a busy environment.

Requirements

• Strong organisational skills with the ability to manage competing priorities.
• Ability to learn quickly and work flexibly as part of a team.
• Ability to maintain accuracy while working at pace.

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