Change Manager

Overview

In this Change Manager role, you will lead organisational change across key transformation initiatives to ensure readiness, engagement and adoption of new processes and systems. You will partner with business and project stakeholders to craft and execute change strategies that minimise disruption and deliver sustainable outcomes. You will manage end-to-end change activities, monitor readiness and adoption metrics, and support go-lives and transition to BAU. This is a chance to shape how a global retailer embeds change at scale while contributing to Primark’s mission of value, accessibility and sustainability.

Responsibilities

• Lead end-to-end change management across programmes and projects
• Develop change strategies including impact assessments, stakeholder analysis, communications, trainings and readiness plans
• Partner with stakeholders to understand change impacts and adoption requirements
• Drive engagement and adoption activities to ensure uptake of new processes and ways of working
• Manage change risks, issues and dependencies with clear readiness/adoption reporting
• Support go-lives, hypercare and transition to BAU with measurable outcomes

Key requirements

• 5+ years in Change Management, Transformation or Organisational Change roles
• Experience delivering change across multiple projects or medium-sized programmes
• Strong background in impact assessments, stakeholder management, communications and training planning
• Knowledge of Agile and Waterfall methodologies
• Excellent communication, facilitation and stakeholder engagement skills
• Ability to measure readiness, adoption and benefits and translate into action plans

• communication
• facilitation
• stakeholder engagement
• change management
• stakeholder analysis
• training planning

…