General Manager – Hampton Luton Airport

Overview

In this General Manager role, you lead a Hampton by Hilton property with a focus on delivering value-driven hospitality. You work closely with the executive team to uphold brand standards and drive guest satisfaction through operational excellence. You shape strategy, oversee performance, and guide a motivated team to achieve financial targets and maintain memorable guest experiences. This position puts you at the center of Hilton’s hospitality culture, balancing strategic vision with hands-on leadership to grow the hotel’s reputation and profitability. You will collaborate with owners, auditors, and stakeholders to ensure alignment with the Hampton by Hilton brand and long-term goals.

Responsibilities

• Oversee all hotel operations to deliver a clean, comfortable, friendly stay aligned with brand standards
• Drive performance and profitability by managing revenue, budgets, and cost controls
• Oversee property priorities including capital projects, refurbishments, and service initiatives
• Set and execute strategic direction, shaping short- and long-term goals for the hotel and brand
• Inspire and develop talent through visionary leadership of the executive team and team members
• Strengthen communication and collaboration with Heads of Department and owners, auditors, and stakeholders
• Commit to continuous improvement by upholding service standards, responding to audits, and driving innovation and operational integrity

Key requirements

• Hands-on General Manager experience in focused-service/value-driven hotels or Shine 2 graduate ready for first GM role
• Track record of driving innovative commercial growth
• Approachable leadership style that builds strong teams and partnerships
• Strong business acumen in budget management, revenue forecasting, and strategic planning
• Resilience, sound judgment, and ability to balance strategic vision with operational execution
• Degree or diploma in Hotel Management or equivalent

• Approachable leadership
• Strategic thinking
• Team development
• Budget management
• Revenue forecasting
• Strategic planning

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