Regional Services Account Manager

Overview

In this role you drive services growth within the installed base, build trusted partnerships, and deliver solutions that improve efficiency, sustainability, and performance. You collaborate with cross-functional teams and service partners to ensure moments of value for customers. You will pursue both renewal optimization and greenfield opportunities across consulting, recurring services, and modernization offerings. This position offers high-impact revenue growth, exposure to innovative services, and a culture that values collaboration and continuous development.

Pay / Benefits

• health and life insurance
• paid time off
• flexible work options
• short-term incentives
• opportunities to own company shares
• learning platforms (e.g. Coursera)

Responsibilities

• Grow new services business from the installed base and maximize renewal rates for existing contracts
• Identify and pursue greenfield opportunities across consulting, recurring services, and modernization offerings
• Partner with customers as a trusted advisor to deliver tailored solutions for their unique business challenges
• Coordinate with internal teams and service partners to ensure seamless execution and exceptional customer experiences

Key requirements

• Product Application — advanced level; matching technical services to customer equipment and operational needs
• Account Management — intermediate level; growing relationships and expanding services within existing accounts
• Consultative Selling — intermediate level; uncovering customer challenges and positioning value-driven solutions
• Customer Relationship Management — intermediate level; maintaining engagement and trust throughout the sales cycle
• Negotiation — intermediate level; closing contracts that balance customer needs with business objectives
• Sales Funnel Management — intermediate level; tracking opportunities and moving deals through each stage
• Industry Knowledge — intermediate level; understanding customer sectors to tailor services effectively
• Artificial Intelligence — developing level; leveraging AI tools to enhance sales insights and customer engagement
• Strong critical thinking to navigate ambiguous situations and make sound decisions independently
• Excellent communication skills that build credibility with technical and executive audiences
• Customer-first mindset with the ability to influence and guide stakeholders toward optimal outcomes
• Comfort managing multiple priorities and providing guidance to peers when needed

• Excellent communication and storytelling with both technical and executive audiences
• Customer-first mindset and stakeholder influence
• Relationship management and cross-functional collaboration
• Product Application
• Account Management
• Consultative Selling

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