Department Manager – Brent Cross, London

Overview

In this Department Manager role, you lead a team of Beauty Advisors to deliver an exceptional, personalised in-store experience. You drive service excellence, training, and commercial results in a fast-paced beauty retail environment. You’ll guide daily operations, stock and cash processes, and brand activations while upholding Sephora’s creative and inclusive culture. This is a hands-on leadership role with a focus on developing others and shaping memorable customer journeys. You’ll work closely with cross-functional teams to boost performance and guest satisfaction.

Pay / Benefits

• SEPHORA University
• role/location allowances
• competitive pay with annual reviews
• performance-based commission
• employee discount
• birthday day off

Responsibilities

• Lead, coach and inspire the team to deliver exceptional service and personalised in-store experiences
• Drive training and development across makeup, skincare, fragrance, selling skills, and service behaviours
• Set goals, monitor performance, and create development plans for team members
• Manage employee relations, attendance, performance, and conduct with professionalism
• Drive commercial performance by monitoring KPIs and guiding the team to meet/exceed sales targets
• Oversee Booxi and My Skin Diag operations, scheduling, and service standards at Beauty Hub activations
• Control stock and cash operations, including deliveries, replenishment, audits, and loss prevention
• Maintain high operational standards across stockroom, floor, cash area, and service zones
• Support visual merchandising, seasonal moments, and brand activations
• Resolve customer queries promptly to build loyalty and assist with new store openings when applicable

Key requirements

• Proven leadership experience in retail with oversight of floor, stock, or cash operations
• Strong customer service and communication skills
• Commercial mindset with track record of driving sales and targets
• Strong organisation and time-management abilities
• Experience handling ER processes (attendance, performance, disciplinary steps)
• Comfort with in-store technology to boost experience and efficiency
• Flexibility to work evenings, weekends, and holidays

• people-focused leadership
• effective communication
• rapport building
• Booxi
• My Skin Diag
• in-store technology

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