Repairs Manager

Overview

In this role you lead the delivery of responsive maintenance for WPS clients, ensuring safe, efficient, high-quality works. You inspire a cross-functional team and drive customer satisfaction while optimizing resources across large multi-trade repairs. You partner with commercial teams to resolve invoicing and maximise contract performance, and foster a positive safety culture. This is a hands-on leadership position with meaningful impact on community services and service standards.

Pay / Benefits

• professional development
• career progression
• collaboration and teamwork
• innovative culture
• continuous improvement
• stable, growing business

Responsibilities

• Lead and inspire a team of Supervisors, Administrators, Planners and Operatives
• Drive customer satisfaction and continuously improve service delivery
• Oversee scheduling and delivery of large multi-trade repairs with appropriate resources
• Manage operational performance, productivity and quality across the contract
• Ensure policies and procedures are followed across the workforce
• Collaborate with Commercial teams to resolve invoicing issues and maximise contract performance
• Champion Health & Safety compliance and foster a positive safety culture
• Build strong relationships with clients, customers and internal stakeholders
• Monitor performance against KPIs and drive continuous improvement initiatives

Key requirements

• Previous experience in a Repairs Manager role or similar in reactive maintenance, repairs or social housing
• Strong knowledge of reactive maintenance operations
• Proven track record of managing large maintenance contracts
• Experience leading large operational teams and supply chain partners
• Excellent understanding of Health & Safety legislation and compliance
• Strong commercial awareness and experience managing budgets and performance
• Exceptional communication and stakeholder management skills
• Ability to influence and build relationships at all levels
• Highly organised, customer-focused and results-driven
• Full UK Driving Licence

• leadership
• communication
• stakeholder management
• reactive maintenance operations
• budget management
• KPI monitoring

…