Client Service Manager, Assistant Vice President

Overview

In this Client Service Manager role, you will safeguard high-quality service for UK-based clients and partner with cross-functional teams to meet agreed standards and deadlines. You’ll run regular service reviews, track satisfaction metrics, and translate client feedback into improvements. You contribute to a culture of risk excellence and accountability, while supporting open dialogue and strong conduct. This position offers an opportunity to shape client relationships at scale within a global investment services context.

Pay / Benefits

• flexible work-life support
• paid volunteer days
• vibrant employee networks
• inclusion development opportunities
• global exposure
• competitive compensation

Responsibilities

• Accountable for client satisfaction and service performance, driving improvements and remediation with internal teams
• Monitor global client service experience, performance metrics, and NPS/service responses
• Reduce operational risks arising from clients or their agents through issue resolution
• Communicate professionally with clients at all levels, with impact and empathy
• Collaborate with Sales, Segments, Client Executives and RM’s to explore new business opportunities and articulate value propositions
• Identify themes in client feedback and performance to drive cross-organization improvements
• Foster a culture of Risk Excellence within the UK Client Service team and promote accountability
• Model and uphold high Code of Conduct standards in own behavior and team conduct

Key requirements

• Strong critical thinking, problem solving, and decision-making skills
• Excellent administrative and organizational abilities
• Ability to multitask and meet client deliverables under pressure
• Ability to provide respectful challenge and influence change
• Strong interpersonal and communication skills
• Comfort with facing clients at various levels
• Bachelor’s degree or relevant experience
• Experience with client service delivery and relationship management (implied)

• Interpersonal and communication excellence
• Problem solving
• Decision making under pressure
• NPS measurement and service metrics
• Risk management and mitigation
• Cross-functional collaboration and stakeholder alignment

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