Lead Client Integration Engineer (German Speaking)

Overview

As a Client Integration Engineer at Epsilon, you guide retailers through technical onboarding and post-launch support, ensuring smooth integrations with our RMN platform. You will own client tech relationships, coordinate with Product and R&D, and drive scalable integration solutions. This role blends hands-on engineering with cross-functional collaboration to improve onboarding, resolve issues, and advocate for retailers’ needs. You’ll work in a fast-paced, global environment where collaboration and technical excellence matter.

Pay / Benefits

• competitive compensation
• great benefits package
• career advancement opportunities

Responsibilities

• Lead new client integrations from a technical perspective
• Own post-launch technical relationship for clients, aligned with their tier
• Serve as primary liaison during integrations and secondary contact for debugging
• Support Client Management in up-sell opportunities
• Champion feature requests from retailers
• Coordinate with Product and R&D on short-term workarounds and long-term solutions
• Implement a global integration strategy and build a roadmap
• Allocate resources to support integration initiatives and ensure efficiency
• Collaborate with Sales, Product, Customer Integrations, Platform, Engineering to ensure seamless integrations
• Foster communication and alignment among partners
• Lead operational handoffs to Platform Operations
• Standardize prioritization and documentation for smooth handoffs
• Collaborate with Engineering, Product, Delivery, Security for system reliability
• Stay informed on RMN product features and industry trends
• Maintain knowledge of Epsilon components: Reporting, Ad Serving, API Integration, Product Catalog, Ad Placements
• Develop team cohesion and multi-functional relationships
• Identify and simplify processes with senior leadership
• Create the Implementation and Integration Playbook for global retailer integration

Key requirements

• Experience in technical B2B roles with large customer segments
• Strong understanding of integration technologies, APIs, data exchange, and cloud systems
• Proficiency in web technologies and scripting: JavaScript, Shell, Python, HTML, SQL
• Experience integrating software systems via APIs
• Global business awareness and cultural sensitivity
• Experience managing commercial technology contracts and SLAs; ITIL or similar service delivery methodologies

• Strong planning and problem-solving
• Effective communication across technical and non-technical audiences
• Collaborative mindset and ability to drive change
• Google Cloud technologies: BigQuery, Google Cloud Storage, Pub/Sub, Kubernetes
• API integration
• JavaScript, Shell, Python, HTML, SQL

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