Overview
In this role you will be the dedicated contact for landlords and tenants, delivering proactive, high-quality service to support every stage of the tenancy journey. You will manage a portfolio in the Watford area, coordinating solutions and maintenance to ensure smooth experiences. You’ll collaborate with local offices to maintain high standards and timely communication. This position offers strong development through training and ARLA qualification support, with a hybrid work pattern combining office and home. You play a pivotal role in shaping a standout customer experience for Foxtons.
Pay / Benefits
- hybrid working
- comprehensive training
- ARLA qualification support
- career progression
- performance bonus
Responsibilities
- Serve as the primary point of contact for landlords and tenants
- Resolve maintenance issues quickly and reassure tenants
- Advise landlords and coordinate solution delivery
- Manage a portfolio of residential properties with proactive communication
- Ensure customer experience meets Foxtons’ high standards
- Collaborate with local offices to ensure consistent service
- Support tenants through the full tenancy lifecycle
- Contribute to a culture of problem-solving and professionalism
Key requirements
- customer-focused service mindset
- strong problem-solving abilities
- excellent communication and relationship-building skills
- ability to manage multiple tenancy records and schedules
- reliable, proactive, and professional demeanor
- customer-focused
- problem solving
- communication
- relationship-building
- reliability
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