UX Researcher – Data Science Tools – Welwyn Garden City, United Kingdom of Great Britain and Northern Ireland

Overview

In this role you will help shape the future of Tesco’s internal Enterprise and Data Science tools by conducting UX research with cross-functional teams. You’ll uncover user needs, behaviours and pain points to inform product and design decisions, collaborating closely with Product, Design, Engineering, Data Scientists and Analysts. You’ll plan research across the lifecycle and translate findings into actionable insights, enabling colleagues and data scientists to work more efficiently and make better decisions. This role offers hybrid working with three days in the London office and a strong focus on impact.

Pay / Benefits

• Annual bonus up to 20%
• 25 days holiday + personal day + bank holidays
• Private medical insurance
• Maternity/adoption leave 26 weeks + 6 weeks paid paternity
• Free 24/7 virtual GP
• Employee Assistance Programme (EAP) for wellbeing

Responsibilities

• Lead and deliver UX research across Enterprise and Data Science products and journeys
• Plan and execute research across the product lifecycle from discovery to post-launch evaluation
• Identify user needs, behaviours, challenges and opportunities using diverse methods
• Translate research findings into actionable insights for product and design decisions
• Partner with Product Managers, Designers, Engineers, Data Scientists and Analysts to embed user-centred thinking
• Facilitate workshops, presentations and playback sessions to share insights with stakeholders
• Support teams in balancing user needs, business goals and technical constraints
• Contribute to research strategy and the growth of user-centred design across the organisation

Key requirements

• Experience researching digital products/services within enterprise or complex environments
• Strong knowledge of qualitative methods (interviews, usability testing, contextual enquiry, workshops, journey mapping)
• Experience with quantitative methods (surveys, analytics, data-driven insights)
• Ability to independently plan, conduct and analyse research end-to-end
• Strong communication, presentation and storytelling skills with ability to influence stakeholders
• Experience collaborating with cross-functional teams (PMs, Designers, Engineers, Data Scientists, Analysts)
• Collaborative mindset, analytical thinking and passion for user understanding

• strong communication and storytelling
• influencing stakeholders
• collaborative mindset
• qualitative research methods
• user interviews
• usability testing

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