Account Specialist – Global Benefits Management

Overview

As an Account Manager in Mercer Marsh Benefits, you will oversee a portfolio of global client relationships, ensuring delivery of insured benefits and alignment with strategic goals. You will coordinate GBM appointments, manage renewals, and liaise with senior client managers to drive global deliverables. You’ll support the client’s global benefit strategy, harmonization efforts, and governance processes across markets. This role blends client leadership with cross-functional collaboration in a multinational, hybrid work setting, offering meaningful impact for clients and colleagues.

Pay / Benefits

• hybrid work
• professional development opportunities
• supportive leaders
• career opportunities
• benefits and rewards for well-being

Responsibilities

• Manage a portfolio of 4-6 client relationships and advise on global insured benefits
• Oversee GBM appointments, renewals, and client satisfaction across locations
• Collaborate with client teams to influence delivery and ensure commitments are met
• Serve as lead global contact with senior Global Client Managers for deliverables
• Support global benefit strategy execution including harmonization and financing
• Coordinate local colleagues to act as in-country specialists/brokers
• Provide regular global governance updates and monitor program performance
• Stay informed on international benefits trends and market developments
• Support opportunities to grow client revenue and assist with new business development

Key requirements

• Consulting, client management or broking experience in a large global organization
• Experience in Insurance, Financial Services or Employee Benefits for multinationals
• Client-facing experience with a focus on delivering value
• Ability to consult, analyze and communicate on insured employee benefits
• Excellent written and verbal communication with attention to detail
• Strong multitasking, prioritization, and project management skills
• Self-starter, fast learner, able to work independently or in a team

• client-focused mindset
• strong communication
• collaboration
• global benefits knowledge
• benefit harmonization
• benefits governance

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