Application Support Analyst

Overview

In this role you will provide frontline application and technical support for institutional and retail clients within a London-based brokerage, primarily remotely with a shift toward office presence. You will troubleshoot connectivity, security protocols, and network issues, while coordinating with internal teams to resolve bugs and escalate to development when needed. You’ll engage a multilingual client base and ensure timely, accurate resolution of complex issues. This is a hands-on, customer-facing position that contributes to smooth trading and client satisfaction, leveraging multi-system support skills.

Pay / Benefits

• bonus
• benefits

Responsibilities

• Handle daily client application support for institutional and retail customers
• Provide technical and functional support including connectivity, network testing and security protocols
• Manage problem resolution for wide-scale technical issues
• Liaise between internal teams and customers to ensure prompt bug resolution
• Escalate technical issues to development team as needed

Key requirements

• Fluent in German, Spanish, Italian, Mandarin, French, Hebrew
• Experience in IT or Application Support or Helpdesk
• Understanding of Windows/Mac software and hardware support, connectivity and networking
• Proficient in MS Office applications, especially Excel
• Strong prioritization, multi-tasking and attention to detail
• Independent, punctual, self-organized team player
• Eligible to work in UK

• Motivated and trustworthy character
• Self-organization
• Team player with keen attention to detail
• Windows/macOS support
• Connectivity and networking support
• Problem management

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