Customer Success Consultant – Retail Media

Overview

In this role you will support Mirakl Ads clients to launch and grow their advertising revenues, guiding them from strategy through go-live and ongoing optimization. You will lead strategic workshops, design KPI frameworks, and drive execution to embed Retail Media into the client’s business. You will present to client teams and executives, share market insights, and help scale our CS processes with AI-enabled insights. You will work with cross-functional teams to improve client outcomes and stay ahead of market trends.

Responsibilities

• Lead clients from strategy to implementation for Retail Media, defining vision and roadmap
• Design and implement KPI frameworks to monitor advertising performance
• Support day-to-day optimization of Mirakl Ads campaigns and platform adoption
• Deliver strategic recommendations at business reviews, including to C-level stakeholders
• Lead workshops and training to ensure onboarding and ongoing mastery
• Improve Customer Success processes and tooling for scalable operations
• Collaborate with BI teams to analyze client activity and performance
• Leverage AI tools to automate reporting and enhance strategic recommendations
• Advise internal teams on how Mirakl Ads fits client needs at scale
• Monitor market trends and provide strategic recommendations to clients and internal teams
• Contribute to adtech partnerships and the global Advertising Services initiative
• Act as the voice of the Publisher to inform Sales, CS, and Product decisions

Key requirements

• Master’s Degree in Business or Engineering
• 3+ years in retail media, ecommerce, or consulting with digital advertising exposure
• Solid knowledge of ecommerce, marketplace, and online advertising, with understanding of adtech value chains
• Excellent communication and presentation skills
• Strong client-facing and project management skills
• Highly business-driven with strong analytical abilities
• Willingness to thrive in a scaling business and improve CS practice
• Fluent in English; German and/or French is a plus
• Self-motivated and energetic with ability to manage multiple stakeholders
• Willingness to travel internationally

• strong communication and presentation
• client-facing mindset
• analytical thinker
• digital advertising
• retail media
• adtech value chains

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