HR Operations Manager – Europe

Overview

In this role you drive operational excellence for HR services across Europe, shaping scalable, compliant processes and data-driven decision-making. You’ll lead a Manchester-based team and collaborate with payroll, risk, compliance, and global HR partners to deliver high-quality operations and continuous improvement. The role emphasizes leveraging technology, AI, and self-service to enhance efficiency and employee experience at scale. You’ll contribute to governance, policy support, and cross-border delivery while prioritizing regulatory alignment and stakeholder outcomes.

Pay / Benefits

• hybrid working model

Responsibilities

• Lead delivery of HR Operations services across Europe to ensure efficient, compliant processes
• Champion standardisation, scalability and continuous improvement across HR workflows
• Partner with Payroll, Global Mobility, Risk & Compliance, and Enterprise HR Operations to enable seamless service delivery
• Manage and resolve complex HR operational matters with a data-driven approach
• Drive innovation through AI, automation and self-service to improve efficiency and employee experience
• Develop knowledge content to enable self-service and consistent HR support
• Strengthen governance and risk controls across HR Operations and support policy queries
• Lead and develop a Manchester-based HR Operations team, fostering accountability and learning
• Support governance, policy reviews and process enhancements across European jurisdictions
• Collaborate on regional and global HR projects to provide practical operational solutions
• Provide occasional support to global HR Operations teams to ensure consistent service delivery

Key requirements

• Significant experience in HR Operations leadership in a complex, regulated or multinational environment
• Proven success leading teams and delivering results through others
• Experience improving processes, managing operational risk and implementing governance frameworks
• Strong leadership and coaching capabilities with talent development focus
• Excellent stakeholder management and influencing skills across all levels
• Ability to analyse data and use insights to drive performance and decision-making
• Knowledge of HR systems and case management platforms, ideally Workday and ServiceNow
• Strong understanding of service delivery models and continuous improvement methodologies

• stakeholder management
• influencing and collaboration
• leadership and coaching
• Workday
• ServiceNow
• HR data analytics

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