Department Manager, Edinburgh

Overview

In this role you drive exceptional customer experiences on the shop floor while leading a dedicated team. You set a welcoming, brand-aligned store environment and ensure operational excellence to bring the collection to life. You act as a brand ambassador, delivering personal and memorable service and stepping in as Store Manager when needed. You will work closely with cross-functional colleagues to optimize department performance and development.

Pay / Benefits

• 25% staff discount across H&M Group brands
• H&M Incentive Program (HIP)
• development opportunities

Responsibilities

• Deliver high-level customer service with styling expertise and strong product knowledge
• Analyse sales data and collaborate with Store Manager to maximise department performance
• Lead and motivate Sales Advisors to meet service and presentation standards
• Support recruitment, onboarding and training for new team members
• Identify and nurture future talent and support development plans
• Oversee daily store operations ensuring efficiency and brand standards
• Act as brand ambassador delivering optimal customer experiences
• Step in as Store Manager to ensure leadership continuity

Key requirements

• Customer-Focused: prioritize customer needs and model excellent service
• Product Passion: genuine interest in the products and ability to share enthusiasm
• Eager to Learn: open to feedback and development opportunities
• Excellent Communication: clear, confident, empathetic in all interactions
• Adaptability & Flexibility: handle changing priorities and requests
• Comfortable with varied hours, including evenings, weekends, holidays
• English language skills: required

• Strong communication
• Empathy and customer focus
• Adaptability
• Team leadership (preferred)
• Analytical thinking (preferred)
• Understanding of retail KPIs (preferable)

…