Parts & Administration Manager, Mobile Cranes – Biggleswade

Overview

In this role you drive the efficiency of Parts, Administration and Warranty activities within the LWE Mobile and Crawler Crane After Sales team. You will lead and develop the Spare Parts, Service and Warranty Administration groups, ensuring accurate claims, robust data reporting, and strong stakeholder collaboration. You will shape warranty processes, optimize resources, and uphold the company’s values in a fast-paced, cross-border environment. This is an opportunity to impact customer service quality and operational performance through people leadership and process improvements.

Pay / Benefits

• competitive salary and benefits
• training and personal development
• secure and progressive work environment

Responsibilities

• Lead and develop Spare Parts, Service and Warranty Administration teams
• Allocate workloads and monitor performance to meet department objectives
• Identify training needs and drive continuous improvement
• Foster a positive, collaborative working environment
• Validate warranty claims and maximize recovery of labour, materials and sub-contract items
• Ensure clear, accurate supplier-facing claims across all types
• Question claim validity when necessary and obtain better information from depots
• Assist in resolving accounts queries for credit control and accounts payable
• Ensure proper documentation for returns to factories
• Maintain relationships with suppliers, factories, and internal departments in the UK and abroad
• Issue credit notes
• Prepare, distribute and monitor Extended Warranties and Contracts documentation
• Monitor Service Information progress and produce regular reports
• Prepare statistics on departmental activities and data on Key Account performance
• Support After-Sales teams with cross-department communication
• Operate all activities in line with Health & Safety, Quality and Environmental policies
• Implement safe systems of work as needed

Key requirements

• Previous experience in a similar role and/or relevant industry
• Strong people management or team leadership experience
• Excellent organisational and prioritisation skills
• Ability to perform effectively under pressure
• Strong communication and stakeholder management skills

• People leadership
• Communication
• Stakeholder management
• Warranty claims processing and verification
• Claims documentation and reporting
• Accounts payable and credit control coordination

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