IT Support Engineer I, IT Services

Overview

In this role, you will deliver on-site IT support to Amazon’s corporate employees, ensuring laptops, servers and websites operate reliably. You’ll troubleshoot diverse hardware and software issues and collaborate with cross-functional teams to reduce downtime. You act as a trusted advisor, mentoring peers and guiding escalations, while aligning with IT standards and change processes. This role offers meaningful impact by enabling a seamless digital experience for Amazonians worldwide.

Pay / Benefits

• full range of benefits
• domestic partners and their children included
• inclusive team culture
• mentorship and career growth opportunities
• ongoing learning experiences and conferences
• employee-focused inclusion initiatives

Responsibilities

• Deliver on-site, high-quality hands-on support diagnosing and resolving issues; analyze logs to assess system health
• Provide on-call support for high-severity incidents and serve as escalation point
• Triage and escalate system or network outages to minimise downtime
• Execute change management activities in a high-availability environment
• Collaborate with partner teams and vendors on continuous improvement projects and operational excellence
• Manage IT asset inventories and oversee hardware lifecycle
• Participate in hiring, training, and mentoring peers
• Continuously expand skills and stay updated with IT policies and technologies

Key requirements

• 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
• 2+ years of experience with DNS, DHCP, OSI Model and TCP/IP
• 2+ years of experience troubleshooting in a multi-user high availability environment
• 2+ years of experience with PC repair, troubleshooting, deployment and liquidation
• Occasional travel as needed
• Proficient in English
• Bachelor’s Degree from an accredited university or equivalent

• Excellent customer-facing skills
• Mentorship and collaboration
• Problem-solving and initiative
• Windows, Mac and/or Linux support
• DNS, DHCP, TCP/IP
• Active Directory and Windows Server backup solutions (preferred)

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