Manager, UX Research

Overview

As Manager, UX Research, you lead Elekta’s global UX Research team to ensure our hardware and software are user-friendly and safe. You’ll oversee usability testing within regulatory processes and partner with Product Management and Engineering to drive user-centred design. You evangelise UCD, measure its business impact, and communicate value to executives. This role blends leadership, research strategy, and cross-functional collaboration to improve patient care through design excellence.

Pay / Benefits

• Up to 25 paid vacation days
• Private medical insurance
• Attractive pension contribution
• Cycle to work scheme
• Life assurance
• Onsite subsidized restaurant

Responsibilities

• Lead and develop a team of UX Researchers, including hiring, performance management, and career development
• Prioritise resources across products/projects to maximise UX quality and business impact
• Build and maintain relationships with Product and Engineering stakeholders; manage progress updates
• Advocate for UCD benefits with tangible case studies showing business impact
• Coordinate with UXD domains to promote the wider team’s capabilities
• Oversee UX research and usability testing methods, promoting iterative UCD across products
• Lead Usability Engineering for regulated medical devices and support regulatory submissions/approvals
• Manage phased launch feedback loops to drive ongoing UX improvements
• Quantify UX quality across research and testing activities to benchmark against competitors
• Leverage internal and external research (2nd/3rd party) to inform product UX improvements
• Balance internal capabilities with external agencies and manage a roster of qualified research partners
• Maintain awareness of state-of-the-art UCD practices for regulated devices

Key requirements

• Master’s degree in relevant field or equivalent
• 8+ years’ experience as a Senior/Lead UX Researcher in complex product domains
• 2+ years’ experience managing a UX team and mentoring UX professionals
• Knowledge of Usability Engineering processes and regulations for regulated medical devices
• Proven leadership with senior stakeholders and cross-functional influence on UCD
• Track record of measurable business impact from UCD initiatives
• Strong storytelling ability to convey UX concepts to all business levels

• influential leadership
• communication and storytelling
• cross-functional collaboration
• UX research methods (interviews, observations, contextual inquiry)
• usability testing and documentation for regulatory submissions
• regulatory submission support for medical devices

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