EMEA Payroll Administrator

Overview

In this role you will provide payroll administrative support for OSV’s Payroll Services. You will work in a fast-paced environment to deliver a best-in-class payroll experience for clients. You’ll assist with processing client payrolls in Workday and manage data entry, payslips, and regulatory forms. You will monitor SLA adherence, manage records and tickets, and contribute to reporting and client-facing activities. This is an opportunity to help scale OSV’s payroll services while ensuring data accuracy and compliance.

Responsibilities

• Provide outstanding payroll services support to clients
• Assist with processing client payrolls in Workday
• Input payroll data into Workday and customer EIBs
• Perform payroll administrative duties (data entry, payslips, P45, P11D forms)
• Monitor tickets to maintain or exceed SLAs for clients
• Update payroll records and file relevant documents per policy/regulation
• Administer the court order system and related processes (new customers, daily files, confirmations, off-boarding)
• Manage the ticketing queue, assign tasks, escalate as needed, and ensure SLA compliance
• Generate reports for client presentations, metrics, and internal use
• Collaborate with internal/external teams to resolve questions and issues

Key requirements

• 1–2 years of payroll experience or benefits administration
• General knowledge of payroll functions including bookkeeping, payroll tax, and fringe benefits
• Strong communication skills and customer service orientation
• Detail-oriented with analytical capabilities
• Ability to work independently within a team
• Able to follow written and verbal instructions
• Proficient in MS Word and Excel

• Detail-oriented
• Strong analytical skills
• Independent yet collaborative
• Workday payroll processing
• Inputting data into Workday and customer EIBs
• Ticketing system usage and SLA management

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