Senior Community Manager (FTC)

Overview

In this fixed-term role, you’ll be the voice of eBay’s organic social channels, shaping authentic conversations and culture-driven storytelling. Embedded within eBay and supported by DEPT, you’ll manage day-to-day engagement, craft platform-native content, and spot reactive opportunities that keep the brand culturally relevant. You’ll collaborate with Social, PR, Customer Service and agency partners to maintain a consistent tone and protect the brand. This is a fast-paced role with a strong focus on community impact and social-first storytelling.

Pay / Benefits

• flexible hybrid working (3 days in office)
• 26 days paid holiday
• Private Medical Insurance or Cash Plan
• Season Ticket Loan
• Cycle to Work Scheme
• EV Car Scheme

Responsibilities

• Be the voice of eBay across organic channels with authentic, human tone
• Monitor conversations, mentions and sentiment; respond to build relationships
• Identify opportunities to spark conversation and boost participation
• Publish and schedule organic content for UK channels including Live UK
• Develop reactive content for cultural moments and PR activity
• Track trends and sentiment; provide actionable insights and reporting
• Moderate conversations per guidelines; remove spam and harmful content
• Escalate reputational risks and sensitive issues appropriately
• Maintain and apply eBay’s tone and brand standards across interactions
• Collaborate with internal stakeholders and agency partners for consistent messaging
• Contribute ideas to improve creative development, community engagement and social performance

Key requirements

• Experience managing social communities for a major brand or agency
• Hands-on experience across Instagram, TikTok, YouTube, Facebook, Pinterest, Reddit and emerging platforms
• Exceptional copywriting skills adaptable across channels
• Experience creating platform-native social content, particularly TikTok
• Strong understanding of internet culture, trends, creators and online communities
• Experience using social publishing, listening and community management tools
• Excellent judgement managing sensitive conversations and protecting brand reputation
• Strong analytical skills translating conversations into actionable insights
• Excellent communication and stakeholder management
• Strong organisational skills managing multiple priorities
• Collaborative mindset with proactive, creative problem solving
• Passion for social media, culture and customer experiences

• stakeholder management
• proactive problem solving
• collaboration
• social publishing tools
• social listening tools
• content creation for social platforms

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