Manager, Account Management

Overview

In this role you will manage UK bank relationships within Mastercard’s account team, focusing on operational performance, escalation management, and project-driven delivery. You will act as the conduit between business and technology, enable cross-functional collaboration, and identify growth opportunities while ensuring best-in-class service. You’ll drive operational reviews, analytics, and client communications to support Mastercard’s client-centric growth in payments. This is a hands-on, delivery-oriented position that ties strategy to execution in a fast-paced environment.

Responsibilities

• Drive Mastercard incremental growth with end-client operational relationships
• Serve as first escalation point for client operational issues beyond BAU support
• Coordinate with internal operations to manage client expectations and timelines
• Conduct operational benchmarking, research, and reporting; lead operational reviews
• Prepare content for monthly/quarterly client business reviews
• Communicate Mastercard announcements and assess impact with clients
• Manage client compliance with Mastercard rules and manuals
• Identify business opportunities while supporting sales strategy
• Build strong internal relationships to relay client feedback and requirements
• Oversee Mastercard project delivery from scoping to implementation with cross-functional teams
• Ensure timely management reporting for internal and external stakeholders
• Proactively identify process improvements
• Lead and participate in client meetings, card scheme management, fraud and processing discussions
• Facilitate cross-team communications between Mastercard and the client
• Navigate client organisations and secure indirect resources for delivery
• Maintain a structured, diligent, hands-on, execution-oriented approach
• Demonstrate strong communication across multiple stakeholders
• Maintain awareness of security responsibilities and compliance processes

Key requirements

• Experience in cards, payments, card scheme management or related fields with understanding of authorisation, clearing & settlement
• Service-oriented, detail-focused
• Experience with reporting systems, databases, and data analysis tools
• Strong team player who can also work independently
• Knowledge of payments industry evolution and trends
• Experience as a retail banking or payments professional with broad ecosystem understanding
• Ability to lead customer-facing and internal meetings; influence and build consensus
• Capability to coordinate resources across a matrix organisation for delivery
• Structured, diligent, execution-focused approach
• Excellent communication across diverse stakeholders
• Project management skills are a plus
• Familiarity with fraud and card processing discussions
• Comfort with navigating client organisations and managing timelines

• communication skills
• stakeholder management
• problem solving
• reporting systems
• databases
• data analysis tools

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