Client Relationship Manager

Overview

As a Client Relationship Manager in Howden’s Pension Administration team, you will build and maintain strong client relationships, ensuring delivery and satisfaction of administration services. You will work across business development, client onboarding, and ongoing relationship management to support growth and client value. You’ll provide pensions consultancy, guide clients on administration matters, and help expand services through cross-selling while upholding service quality. This role offers hybrid flexibility from UK offices and a clear path to professional growth within a global advisory environment.

Pay / Benefits

• discretionary annual bonus
• life assurance (4x salary)
• income protection (75% for up to 5 years)
• private medical insurance
• pension scheme (5% employee, 10% employer)
• 25 days leave (27 after 5 years)

Responsibilities

• Manage and strengthen a portfolio of established and new clients
• Oversee client budgets, fee proposals, and delivery within agreed costs
• Provide pensions consultancy and technical guidance on administration issues
• Negotiate fees and mitigate complaints
• Identify opportunities for service expansion and cross-sell offerings
• Support business development and client retention strategies
• Develop presence at industry events and promote the firm in pensions
• Host and lead client meetings, present reports and proposals
• Ensure client satisfaction using MI and keep clients informed of legislative changes

Key requirements

• Client-facing experience in an organization administering pension schemes
• Pensions administration knowledge (Defined Benefit) and SME on administration issues
• Pensions (PMI) or related qualifications with a professional body (APMI/FPMI or equivalent) desirable but not essential
• Commercial awareness and budgetary control understanding
• Excellent communication and team collaboration skills
• Ability to host meetings and present to larger audiences
• High level of professionalism, self-motivation, and diplomatic interpersonal skills

• strong communication
• team player
• professionalism
• pensions administration expert (Defined Benefit)
• pensions consultancy
• fee negotiation

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