EMEA VP Account Management (OSS/BSS)

Overview

In this role you lead a regional Account Management team to nurture and grow existing Telco/Pay-TV accounts. You will craft account plans, upsell and renew multi-million dollar contracts, and collaborate with marketing and sales to drive growth. You act as a trusted consultant to customers, translating needs into differentiated proposals while maintaining KPI-driven reporting and strong cross-functional coordination. The position combines hands-on customer work with strategic leadership in a regional scope from the London area.

Pay / Benefits

• base salary with 20% variable
• generous benefits
• London office-based role with travel
• opportunity to lead regional scope

Responsibilities

• Develop regional account plans for active accounts to upsell, cross-sell, or renew contracts
• Lead and mentor a small AM team (around 5) and recruit/perform staff management
• Collaborate with marketing and sales to drive programs and opportunities
• Engage customers to educate on service offerings and build deep relationships
• Analyze customer needs to create customized, differentiated proposals
• Ensure accurate reporting and activity tracking to meet KPIs
• Communicate opportunities with regional and global teams to improve processes
• Maintain industry understanding of telecommunications and pay-TV to inform strategies
• Manage accounts in compliance with applicable federal, state, local programs and contracts
• Travel as required and maintain presence in the London office when not traveling
• Support account growth and administer P&L responsibilities
• Coordinate with marketing on programs targeting the EMEA region

Key requirements

• Strong experience in the EMEA Telecommunications sector (OSS/BSS preferred; strong software sales to Telcos acceptable)
• Proven track record in management roles with hands-on customer engagement and travel
• Excellent interpersonal and people-management skills
• Strong client-facing and networking abilities
• Strategic thinking, planning, and excellent reporting
• Leadership with a focus on account growth and cross-functional collaboration
• 10+ years’ experience in Telecommunication and Pay-TV industries

• Executive presence
• Strong communication
• Cross-functional collaboration
• OSS/BSS software experience (preferred)
• Complex software sales to Telco Service Providers
• P&L awareness

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