Credit and Collections Analyst

Overview

As a Credit and Collections Analyst, you will support cash collections, assess credit risk, and drive timely resolutions across regions. You will collaborate with Sales, Carrier and Customer Support to resolve finance questions and ensure SOX-compliant processes. The role blends collection activities with credit assessments to enable revenue growth while minimizing financial exposure. You will operate in a fast-paced, remote-friendly environment and partner with cross-functional teams to improve collection outcomes. This is an opportunity to influence financial controls and support Vonage’s growth in a global, cloud-based communications platform.

Responsibilities

• Contact delinquent customers to resolve unpaid balances and support cash collection efforts
• Provide guidance as the secondary escalation point for API collections issues
• Conduct credit assessments to support revenue growth and mitigate risk
• Coordinate with Sales, Carrier, and Customer Support on finance-related inquiries
• Reconcile customer accounts to resolve variances and payment delays
• Manage account netting processes with AP and customers
• Coordinate local tax and withholding tax requirements with the tax team
• Ensure Finance processes adhere to SOX compliance
• Generate weekly and monthly AR reports for executive review
• Assist with process improvement projects to enhance collections outcomes

Key requirements

• Minimum 5 years of relevant Finance and Collections experience (US company preferred)
• Experience managing and reconciling complex netting accounts
• Experience in multi-currency billing and the full OTC cycle
• Experience in strong control environments, preferably SOX
• Proficiency with BI tools (Tableau preferred) and handling large financial datasets
• Advanced Excel and Google Sheets for ad hoc reporting
• Strong problem-solving, prioritisation, multitasking, and communication skills

• strong communication
• cross-functional collaboration
• problem-solving
• Tableau
• Microsoft Excel
• Google Sheets

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