Specialist, Client Services – Markets

Overview

In this role you enable top-tier client experience within the Global Liquidity & Margin Services team in London. You coordinate with Sales, Legal, Relationship Management and Product & Technology to align client needs with BNY’s strategy, while resolving complex issues and driving service excellence. You use insights from client interactions to improve delivery and retention, contributing to continuous improvement and a strong client-centric culture. This is a chance to work across functions in a large, AI-enabled environment and influence outcomes for sophisticated clients.

Pay / Benefits

• competitive compensation
• wellbeing programmes
• flexible global resources
• paid leave
• paid volunteer time
• health and resilience focus

Responsibilities

• Deliver high-quality client experience by resolving complex operational and technical issues with ownership
• Coordinate across Sales, Legal, Relationship Management, and Product & Technology to align client needs with commercial strategy
• Monitor inquiries, resolve non-routine issues, and escalate critical matters to minimize disruption
• Contribute to continuous improvement initiatives to enhance client experience and team processes
• Apply sound judgment to interpret client needs and guide on BNY products and services
• Generate actionable insights from client interactions to identify trends and address service gaps

Key requirements

• Several years of experience in client service, operations, or relationship management within Prime Brokerage, Collateral Management, Custody, or Liquidity teams
• Proven track record of client retention and satisfaction with long-term relationship building
• Clear communication to diverse clients and internal stakeholders; strong analytical and problem-solving skills
• Experience in an AI-enabled client service environment; familiarity with Power BI and ECRM is advantageous
• Strong teamwork and collaboration abilities
• Bachelor’s degree or equivalent experience

• Strong analytical and problem-solving skills
• Clear and simple communication
• Team player
• Power BI
• ECRM
• AI-enabled client service environment

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