Desktop Trade Support Engineer

Overview

In this role you will provide proactive, engineering-led support for front-office and back-office trading teams in a fast-paced environment. You’ll partner with traders, quants, and developers to deploy and optimize the systems that power global markets. The position focuses on automation, proactive improvements, and high-availability infrastructure to sustain low-latency trading workflows. This is a strategic support function that drives performance and reliability on a world-class trading platform.

Responsibilities

• Deliver high-touch technical support to front-office and back-office users in real-time trading
• Deploy, configure, and support complex trading platforms and custom applications
• Collaborate with global engineering teams to align tooling, infrastructure, and user strategy
• Lead hardware provisioning, workstation builds, and onboarding workflows for technical staff
• Support video conferencing and high-availability meeting infrastructure
• Drive automation across user provisioning, system configuration, and diagnostic workflows
• Evaluate and introduce emerging technologies to enhance performance and reliability

Key requirements

• Extensive experience supporting Windows, macOS, and Unix/Linux environments
• Deep familiarity with trade floor technology and low-latency systems
• Experience supporting or deploying trading and market data platforms
• Scripting capabilities (PowerShell, Python, Bash or similar) to automate workflows
• Strong problem-solving ability and triage skills under time pressure
• Highly autonomous, curious, and able to manage competing priorities with composure

• problem-solving
• autonomy
• time-management
• Windows
• macOS
• Unix/Linux

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