Customer Success Manager, Retail Media UK

Overview

As a Customer Success Manager, you will drive day-to-day commercial performance and delivery of retail media partnerships. You collaborate with cross-functional teams to ensure successful adoption of Criteo solutions, unlock growth opportunities, and manage risks with an insight-led service. You will help retailers achieve measurable performance while maintaining strong operational and campaign execution. This role combines data-driven storytelling with proactive account management to support scalable growth and long-term partnerships.

Pay / Benefits

• hybrid work model
• learning, mentorship & career development
• health benefits and mental health support
• diverse, inclusive, globally connected team
• competitive pay with performance-based rewards
• potential for equity depending on role and level

Responsibilities

• Execute retailer strategy and annual plans; track and deliver on partnership KPIs
• Monitor revenue pacing, identify trends or under-delivery, and provide regular performance updates
• Create retailer and internal insights using reporting tools; respond to analytics requests within SLA
• Maintain retailer documentation (rules, calendars, creative specs) and support data access via UI and API
• Own Quarterly Business Reviews (QBRs), coordinate stakeholders, and drive action follow-ups
• Support go-to-market efforts, revenue forecasting, and onboarding of new retailers
• Assist activation and scaling of Sponsored Products, Onsite Display, and Offsite campaigns; collaborate with Demand teams
• Handle billing inquiries and coordinate payment status with internal teams

Key requirements

• Experience in customer success, account management or partnerships within retail media, ad tech, or digital advertising
• Strong analytical mindset translating data into actionable insights
• Excellent stakeholder management and communication skills
• Comfortable working cross-functionally in a fast-paced environment
• Detail-oriented, proactive and solutions-focused

• stakeholder management
• communication
• cross-functional collaboration
• data analytics and reporting
• experience with reporting tools
• ability to work with UI and API for data access

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