IT Support Engineer

Overview

In this role you will provide expert IT support to academics, students, staff and visitors within the NDPH IT team. You will help maintain a large, data-intensive computing landscape and assist users across Windows, Linux, Mac and mobile devices. You will manage incidents via the helpdesk, perform hardware/software troubleshooting, and contribute to asset management and small IT projects. You’ll work collaboratively in a research-focused environment, delivering reliable IT services that support teaching and research impact. This is a great opportunity to shape a robust campus-wide IT infrastructure in a leading university department.

Pay / Benefits

• 38 days annual leave
• Hybrid working
• Contributory pension scheme
• Childcare services
• Family leave schemes
• Cycle and electric car loan schemes

Responsibilities

• Provide expert technical support to academics, students, staff and visitors on IT matters
• Manage incidents and service requests via the helpdesk (email, phone, in person)
• Install, troubleshoot, and repair hardware and software
• Maintain asset management including ordering and stock control
• Assist with small-scale IT projects
• Convey technical information clearly to non-specialist users
• Work independently and as part of a collaborative team
• Adapt quickly to new technologies

Key requirements

• Experience in first-line PC support in a customer-focused IT environment
• Strong analytical and problem-solving skills
• Broad understanding of IT systems with ability to learn quickly
• Asset management experience and stock control
• Experience managing small IT projects
• Excellent written and verbal communication skills
• Organised, methodical, detail-oriented and able to prioritise and meet deadlines
• Proactive, collaborative approach
• IT qualification (e.g., BTEC National Diploma or equivalent) desirable
• Experience supporting Apple Mac computers and mobile devices; university IT environment advantageous
• Familiarity with ITIL frameworks and processes desirable

• excellent communication
• problem-solving
• teamwork
• Windows and Linux server experience
• hardware/software installation and troubleshooting
• Asset management and stock control

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