Senior Account Executive / Coordinator (2D + 3D Print, Direct Mail + Branded Merchandise), London

Overview

In this role, you will manage Print and POSM projects for a key FMCG client, delivering quality work on time while maintaining strong client and supplier relationships. You drive project delivery, reporting, and invoicing within KPI and SLA frameworks. You work across office, client sites, and home, contributing to account success through administrative and coordination excellence. This position combines hands-on production oversight with proactive problem-solving to add value for clients.

Pay / Benefits

• hybrid work arrangement

Responsibilities

• Provide technical support across Print and POSM projects from brief to delivery
• Take clear client briefs, manage timelines, and keep projects moving smoothly
• Attend briefings and status calls to stay aligned with client needs
• Suggest smart alternatives, innovations, and value‑adding ideas
• Brief suppliers and oversee production to ensure quality, accuracy, and on‑time delivery
• Maintain strong communication with the account team and clients throughout
• Manage scope changes, highlight cost impacts early, and ensure correct invoicing
• Track and record all activity using the required tools and processes
• Review completed projects to drive continuous improvement with clients and suppliers
• Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports

Key requirements

• Print or Marketing experience with client-facing/focused experience – excellent interpersonal skills
• Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously
• A keen eye for detail plus developed time management and prioritization skills
• Excellent communication skills – verbal, written + presentation
• MS 365 capability especially Outlook, Excel, PowerPoint + Word
• Hands-on, team player with a positive proactive approach with a determination to achieve excellence
• Can work alone and prioritize workloads
• Awareness of Print either from a procurement role or direct manufacturing
• Client-facing and comfortable hosting meetings and briefing with our own internal stakeholders
• Microsoft trained and proficient in Excel + PowerPoint
• Travel to client site in London and other HH Global locations occasionally when required

• interpersonal skills
• time management
• prioritization
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook

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