Salesforce Administrator

Overview

As a Salesforce Administrator at Methods, you will maintain and evolve the internal Salesforce org and related Certinia modules to support finance and operations. You’ll work with cross-functional stakeholders to translate needs into scalable, declarative solutions, while driving user adoption and system reliability. You’ll troubleshoot issues, guide change requests, and mentor junior admins in a fast-paced, public-sector–oriented environment. This role offers impact through optimization of financial processes and a chance to shape the Salesforce roadmap within a growing, values-driven consultancy.

Pay / Benefits

• Autonomy to grow skills
• Meaningful project work with societal impact
• Leadership that inspires and challenges
• Collaborative environment
• LinkedIn Learning development access
• Wellness support and Employee Assistance Programme

Responsibilities

• Participate in discovery sessions with stakeholders to capture requirements and perform gap analysis
• Translate user stories into deliverable Salesforce solutions and test scenarios
• Lead or assist design, development, testing and delivery of functional Salesforce solutions
• Participate in user acceptance testing and deliver user training
• Create administrator and user documentation for rollouts
• Provide 2nd line Salesforce BAU support and monitor ticket queues
• Mentor junior administrators where relevant
• Address technical debt and optimise existing automation
• Design, build and maintain complex Salesforce Flows (record-triggered, scheduled, screen)
• Identify and resolve data quality issues
• Support Finance and Accounts with Certinia PSA/FFA issues and financial data discrepancies
• Collaborate with Finance to improve financial processes within Salesforce and Certinia
• Suggest scalable 3rd party or in-house solutions for the Salesforce roadmap
• Provide thought leadership in Salesforce configuration and deployment
• Ensure timely change and release management and sandbox governance
• Communicate effectively with technical and non-technical stakeholders

Key requirements

• 2+ years of Salesforce and Certinia administration in a services or consulting context
• Strong experience with Certinia PSA and Certinia Accounting (FFA) or similar PSA/ERP systems
• Solid understanding of finance and accounting concepts (billing, revenue, journals, project financials)
• Hands-on experience building and maintaining Salesforce Flows
• Experience with Salesforce CRM Analytics/Analytics Studio/Tableau CRM
• Experience resolving automation conflicts and technical debt
• Experience supporting a client-facing team and managing users to resolution
• Ability to work independently and cross-functionally with strong communication
• Attention to detail and project ownership
• Strong logical reasoning and problem-solving skills
• Declarative Salesforce configuration expertise (Lightning)
• Experience supporting orgs with 200+ users
• Experience with Change/Release Management and sandbox management
• Experience with DataLoader or similar ETL tools
• Excellent listening, speaking and writing skills
• Team player and fluent in English

• excellent communication
• stakeholder management
• attention to detail
• Salesforce Lightning declarative configuration
• Salesforce Flows (record-triggered, scheduled, screen)
• Salesforce CRM Analytics/Tableau CRM/Analytics Studio

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