Full-Time Senior Sales Executive – Selfridges, London

Overview

In this Senior Sales Executive role at the Christian Dior Couture concession in Selfridges, you will drive client recruitment and development while delivering exceptional in-store experiences. You will apply clientelling strategies to build long-term relationships and collaborate with the team to uphold Dior’s luxury service standards. You will influence sales through product knowledge, promotions, and personalised service. This role suits a passionate luxury- retail professional who thrives on client focus and brand heritage.

Responsibilities

• Greet, advise and serve customers with high-quality service at all times
• Develop loyalty through 1-2-1 personal shopper style clientelling
• Demonstrate in-depth product knowledge and stay updated on campaigns and launches
• Introduce add-on sales to maximize individual and department targets
• Handle customer complaints by coordinating with the line manager
• Monitor daily/weekly sales targets and department performance
• Maintain client recruitment and ongoing development
• Follow stock management procedures and ensure security and loss prevention
• Maintain housekeeping and display standards; ensure accurate selling systems and cash procedures
• Participate in team meetings and support management with additional duties
• Assess potential clients on the shop floor and build positive peer/client relationships

Key requirements

• Strong knowledge of Accessories and Leather Goods
• Experience in luxury fashion
• Excellent communication and relationship-building skills
• Ability to build long-term client relationships
• Passion for Christian Dior and its collections
• Strong knowledge of fashion and trends
• Positivity and team-player attitude
• Contributes to business performance and exceeds customer service expectations
• Self-confidence

• communication
• relationship-building
• positivity
• selling systems knowledge
• cash and credit handling
• exchange procedures

…