Data Operations Support Analyst, CoStar – London

Overview

As Data Operations Support Analyst at CoStar London, you will drive adoption and value of our data feeds by supporting existing and new accounts. You’ll help customers maximise feed usage, troubleshoot issues, and partner with product, engineering and sales to deliver measurable improvements. The role blends customer service with data operations to enable accurate, scalable CRE data delivery. You work in a collaborative, fast-paced environment with a mission to digitise real estate and empower clients with insights.

Pay / Benefits

• full private medical cover
• dental cover
• Life Assurance
• 28 days annual leave
• competitive pension
• season ticket loans

Responsibilities

• Develop and communicate the benefits of data feeds to customers
• Outreach to underutilising clients to increase usage
• Engage in value-added conversations leveraging CRE knowledge and competitor context
• Suggest additional features or services to maximize client value
• Meet with customers to review feed quality, onboard properties, and verify data accuracy
• Track and document customer interactions with the data feeds process
• Provide first-line troubleshooting and adhere to SOPs to ensure positive customer experiences
• Maintain relationships with primary feed contacts within accounts
• Analyze, investigate, and resolve technical issues reported by clients
• Establish direct feeds with customers and manage software provider partnerships
• Collaborate cross-functionally with Research, Sales, Product, and Engineering
• Present information for problem solving to internal/external stakeholders

Key requirements

• Bachelor’s Degree or equivalent
• Strong customer service track record and ability to build rapport
• Proven ability to build and maintain client relationships
• Excellent verbal and written communication
• Results oriented with ability to prioritise and meet deadlines
• Analytical, detail oriented, and able to interpret data and trends
• Ability to learn new systems and work in a fast-paced environment
• Adaptability in a technology-led setting
• Strong interpersonal skills (conflict resolution, negotiation)
• Knowledge of commercial real estate; additional languages (French, German, or Spanish) a plus

• communication
• relationship-building
• adaptability
• data feeds processes
• troubleshooting data feeds
• ability to learn and use new systems

…