Practice Manager

Overview

In this Practice Manager role, you lead the day-to-day operations of the Apples Medical Centre to ensure smooth, patient-centred care. You will partner with GP Partners to support strategic planning, development, and financial stewardship while maintaining regulatory compliance. You’ll drive continuous improvement across clinical and non-clinical teams and foster a positive work environment. This is a hands-on leadership position at a friendly, patient-focused practice with a commitment to staff wellbeing and high-quality care.

Responsibilities

• Lead daily operations of the practice and manage the management team
• Support and develop non-clinical and clinical teams
• Oversee HR processes including recruitment, induction, performance management and staff wellbeing
• Monitor performance against QoF targets, regulatory requirements, and service standards
• Ensure compliance with CQC, information governance, health and safety, and data protection
• Collaborate with GP Partners on strategic planning and business development
• Manage practice finances with Partners and external accountants
• Liaise with PCN, ICB and external organisations
• Promote continuous improvement and patient care excellence

Key requirements

• Managing, supervising and developing staff including recruitment and performance management
• Experience in day-to-day operations, policy implementation, and service improvement
• Competent IT skills including Microsoft Office
• Excellent verbal and written communication with patients, staff, clinicians and external organisations
• Desirable: prior Practice Manager/Operations/Business Manager experience in general practice
• Knowledge of NHS contracts, PCNs, ICBs and NHS policies
• Experience with SystmOne and Teamnet; familiarity with clinical/practice systems
• Experience with CQC requirements and regulatory inspections
• Ability to lead, motivate and foster a positive working culture
• Understanding of safeguarding adults and children

• leadership
• communication
• problem solving
• SystmOne
• Teamnet
• Information Governance/GDPR compliance

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