Senior Commercial Insurance Broker – Insurance Venture (UK)

Overview

In this role you will be a founding member of iwoca’s new SME insurance venture, providing expert advice to small and medium enterprises while shaping a modern, customer-first insurance experience. You will blend technology with deep product knowledge to improve processes and customer satisfaction. You’ll handle complex SME insurance placements, manage new business and renewals, and contribute to the product roadmap with customer insights. This is a high-energy, entrepreneurial opportunity to help SMEs protect their moments that matter.

Pay / Benefits

• Flexible working hours
• Medical insurance from Vitality with gym discount
• Private GP service for dependents
• 25 days holiday plus birthday day off and extra days
• Sabbatical after four years
• Pension contributions and employee equity

Responsibilities

• Deliver a seamless insurance experience by blending technology with deep product knowledge to improve processes and customer satisfaction
• Advise on all lines of commercial insurance for SMEs, managing complex placements and overseeing new business and renewals pipelines
• Navigate the insurance market using Acturis and open-market relationships
• Communicate clearly with customers via phone and email in plain English
• Translate customer feedback into actionable insights for the product roadmap
• Ensure compliant with internal standards and FCA regulations for good customer outcomes

Key requirements

• 5+ years’ experience as a commercial insurance broker
• Technical expertise in handling all lines of commercial insurance for SMEs
• High-energy, resilient, results-oriented mindset
• Exceptional organisation and communication skills, proactive relationship management
• Thrives in a fast-moving environment with swift decision-making and low friction for customers
• Bonus: Diploma in Insurance; Experience using Acturis and/or HubSpot

• high-energy
• resilience
• problem-solving
• Acturis
• HubSpot
• deep product knowledge in commercial insurance

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